Reference

How We Handle Your Account Information

We collect what we need to run your account, process your bKash and Nagad deposits, and keep your login secure. This policy covers the data we gather when you open an account, fund your wallet, and browse our lobby.

Account securityPayment data handlingContact preferencesCookie noticeRetention rules
novot 88 How We Handle Your Account Information
SECURITY PRACTICES

How We Protect Your Information

Your account sits behind encrypted connections, your password gets hashed before storage, and payment details never touch our servers in full because bKash, Nagad, and Rocket handle those on their own infrastructure. We review access logs regularly and flag any session from an unfamiliar device so you get a notification before someone else can browse your wallet.

Encrypted Sessions Every page you visit runs over an encrypted link so your login credentials and wallet balance stay private while you move between the lobby and your account dashboard.
Payment Isolation When you send money via bKash or Nagad, the transaction happens in their app with your PIN. We receive only a confirmation code and the amount, never your wallet password or full account number.
Cookie Control We set a session cookie to keep you logged in and a preference cookie to remember your language choice. You can clear them anytime through your browser settings if you want a fresh start.
Data Retention We keep your game history and payment records for the period required by financial compliance rules, then anonymise or delete identifiable details once that window closes and no legal hold applies.
POLICY QUESTIONS

Contact Us About Your Data

If you want to see what information we hold, request a correction, or ask us to delete your account data, reach out through any of the channels below. We aim to respond within a few business days and walk you through the process.

Live Chat Open the chat bubble in the bottom corner of any page and ask for the data team. They can pull your account summary or start a deletion request on the spot.
Email Support Send your request to our support address with your registered mobile number and account username so we can verify your identity before sharing any records.
Account Settings Log in and head to the privacy tab under your profile. You can download a copy of your data, update contact preferences, or submit a deletion form directly from there.

Privacy Policy FAQ

We ask for your mobile number, email address, and a password. We also log your device type and IP each time you sign in to protect your account from unauthorised sessions.

No. Your PIN stays inside the bKash or Nagad app. We receive only the transaction reference, amount, and timestamp once the payment clears, never your wallet password or full account number.

We retain records for as long as your account is active, plus the period required by financial compliance rules. After that window, we anonymise or delete identifiable details unless a legal obligation requires longer storage.

Yes. Log in, go to the privacy tab under your profile, and click the download button. We will prepare a file with your account details, payment history, and game records within a few business days.

Open account settings, find the contact preferences section, and untick the marketing box. Changes take effect immediately, and you will stop getting promotional emails or push notifications.

Once you submit a closure request, we stop processing new activity and mark your account inactive. We keep the necessary records for the compliance period, then delete or anonymise your identifiable information according to this policy.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.