Reference

How novot 88 Handles Your Privacy in Bangladesh

Your account data belongs to you. We collect only what we need to run your account, process your bKash, Nagad, or Rocket transactions, and keep your wallet activity secure. Access and eligibility depend on your local law and eligible regions.

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novot 88 How novot 88 Handles Your Privacy in Bangladesh

How We Keep Your Account Data Safe

We apply security measures across every layer of your account — from the moment you log in to the point your bKash or Nagad withdrawal clears. Here is what that looks like in practice.

SSL Encryption on Every Page

All data moving between your device and our platform travels over SSL. This covers your login, your wallet entries, and every transaction record tied to your account.

KYC Verification Process

We verify your identity before processing withdrawals. This step protects your account from unauthorised access and ensures your funds reach the correct wallet — bKash, Nagad, or Rocket.

Limited Internal Data Access

Only the teams that need your data to operate your account — payments, security, and compliance — can access it. We do not give broad internal access to personal account records.

Data Retention Policy

We keep your account data only as long as necessary for operational and legal purposes. Once that period ends, records are deleted or anonymised according to our internal retention schedule.

novot 88 What Our Privacy Approach Covers

What Our Privacy Approach Covers

When you open an account with us, we collect your registration details, device information, and payment records tied to your bKash, Nagad, or Rocket wallet. We use this data to verify your identity, process deposits and withdrawals, and flag unusual activity on your account. We do not sell your personal data to third parties. Your transaction history stays within our system and

is shared only where required by applicable law or to complete a payment you initiated. Players in Dhaka and across Bangladesh can request a copy of their stored data through our support channel at any time. What we hold, why we hold it, and how long we keep it is set out in the full privacy terms linked from your account dashboard.

Get Help With Your Privacy Questions

If you have a question about your data, how to update your account details, or how to request deletion of your records, our support team is here to help. Reach us through the channels below.

Live Chat Support Open the chat window from your account dashboard. Our team handles data and privacy queries alongside general account questions, so you reach the right person without being redirected.
Email Your Request Send a written data request to our support email address listed in your account settings. We acknowledge requests within one business day and aim to resolve them promptly.
Account Settings Panel Many privacy actions — updating your contact details, reviewing stored payment methods, or downloading your transaction history — are available directly inside your account settings without contacting support.

Privacy Terms Explained Simply

These are the key terms you will come across when reading through our privacy documentation or managing your account data.

What is personal data?

Personal data is any information that identifies you — your name, phone number, email address, device ID, or payment wallet details like your bKash or Nagad number linked to your account.

What does KYC mean?

KYC stands for Know Your Customer. It is the identity verification step we run before processing withdrawals, confirming that the account and the wallet belong to the same person.

What is a data subject request?

A data subject request is a formal ask from you to see, correct, or delete the personal data we hold on your account. You can submit one through support or your account settings panel.

What is data retention?

Data retention refers to how long we keep your account records after you stop using the platform. Retention periods are set by operational need and applicable legal requirements in your region.

What does consent mean in a privacy context?

Consent means you have agreed to us collecting and using specific data for a stated purpose. You can withdraw consent for non-essential data processing at any time through your account settings.

What is a privacy policy?

A privacy policy is the document that sets out exactly what data we collect, why we collect it, who we share it with, and what rights you have over it as an account holder.

Common Questions About Your Privacy

Here are the questions we hear most often from account holders in Bangladesh about how their data is managed on our platform.

We collect your registration details, device information, and the wallet identifiers you use for bKash, Nagad, or Rocket transactions. We collect only what is needed to run and secure your account.

Yes. Submit a data subject request through your account settings or contact our support team by email. We will provide a summary of the personal data tied to your account within a reasonable timeframe.

We share data only where required to complete a transaction you initiated, or where applicable law requires it. We do not sell your personal data or share it for marketing purposes outside our platform.

Log into your account, go to the settings panel, and update your details there. If you need to change a verified wallet number — bKash, Nagad, or Rocket — contact support to complete the update securely.

When you close your account, we retain records only for as long as required by our data retention policy and applicable legal obligations. After that period, your personal data is deleted or anonymised.

Yes. SSL encryption applies whether you access your account on a mobile browser or through the app. Your login, wallet entries, and transaction records are protected on every device you use.
Reference

Privacy Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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